Last updated: August 2026
This policy explains how service cancellations, refunds, and equipment returns are handled by Badar Enterprises Cable Network (Private) Limited (“the Company”). It applies to all internet and cable service subscriptions, including payments made online through our authorized payment gateway.
1. Nature of Service
Internet and cable services are subscription-based and are provided on a prepaid monthly (or agreed) billing cycle. Charges are for access to the service during the billing period.
2. Installation and Setup Charges
One-time installation, setup, and connection charges cover work already performed at your premises and are non-refundable once installation is complete.
3. Monthly Subscription Charges
- Monthly subscription fees are billed in advance and are generally non-refundable once the billing period has started and the service is active.
- If you cancel before your paid period ends, service remains available until the end of the paid period; no partial refund is issued for the unused portion, except at the Company’s discretion in genuine cases (for example, prolonged service unavailability caused by the Company).
4. Service Cancellation by Customer
To cancel your service, contact our helpline or email us with your account details and cancellation request. Cancellation takes effect at the end of your current paid billing cycle. Any outstanding dues must be cleared at the time of cancellation.
5. Refund Eligibility
Refunds may be considered only in the following situations:
- Duplicate payment: if you are charged more than once for the same billing period, the extra amount will be refunded or adjusted against your next bill.
- Failed activation: if service could not be activated at your location due to technical infeasibility, any advance amount paid (excluding costs already incurred) will be refunded.
- Billing error: if you are charged incorrectly, the excess will be refunded or credited.
6. Refund Process and Timeline
Approved refunds are processed to the original payment method or as a credit to your account. Online refunds through the payment gateway are typically completed within 7 to 10 business days after approval, subject to the processing time of the bank or payment provider.
7. Equipment Return
Customer Premises Equipment (CPE) such as the ONT/router remains the property of the Company unless purchased outright. Upon cancellation, Company-owned equipment must be returned in good working condition. Failure to return equipment may result in a recovery charge.
8. Non-Refundable Items
- Completed installation and setup charges;
- Consumed/used service for a billing period that has already begun;
- Government taxes and third-party charges already remitted.
9. How to Request a Refund or Cancellation
Contact us with your account number and details:
Phone: 0306 1236555 | Helpline: 0459 232525
Email: noc@badarnetworks.online
Address: Badar Plaza, Committee Chowk, Mianwali, Punjab, Pakistan — 42200
The Company reserves the right to review each refund request on a case-by-case basis in line with this policy and applicable law.
