Find quick answers to common questions about our internet and cable services. If you need more help, please contact our helpline or email us.
General
Who is Badar Enterprises Cable Network?
We are a licensed cable TV and internet (broadband) service provider based in Mianwali, Punjab, Pakistan, serving residential and commercial customers since 1997.
Which areas do you cover?
We provide services across our licensed coverage area in and around Mianwali. To check availability at your location, please call our sales line at 0306 1236555.
New Connection
How do I get a new connection?
Call us at 0306 1236555 or email noc@badarnetworks.online with your address. Our team will confirm availability, guide you on packages, and schedule installation. A valid CNIC is required for registration.
How long does installation take?
In most serviceable areas, installation is completed within 1–3 business days after your request and payment of applicable charges, subject to technical feasibility.
What equipment do I need?
An ONT/router is provided at installation. This equipment remains the property of the Company unless purchased outright. A Dual-Band ONT is provided on 50 Mbps and above packages.
Packages & Pricing
In what currency are prices shown?
All prices are listed in Pakistani Rupees (PKR) and are exclusive of applicable Government taxes unless stated otherwise.
Can I upgrade or downgrade my package?
Yes. Contact our helpline to change your package. Changes typically take effect from your next billing cycle.
Billing & Payments
How is billing done?
Services are billed monthly in advance. Payment is due at the start of each billing period.
How can I pay my bill?
You can pay through our approved payment channels, including secure online payment via our authorized payment gateway, as well as other methods communicated by our team.
What happens if I don’t pay on time?
Service may be suspended until outstanding dues are cleared. Once payment is received, service is restored.
Can I get a refund?
Refunds are handled as per our Refund & Cancellation Policy. Duplicate payments, billing errors, and failed activations are eligible for refund or adjustment.
Technical Support
My internet is not working. What should I do?
First, restart your ONT/router. If the issue persists, call our helpline at 0459 232525 and our support team will assist you.
Why is my speed slower than my package?
Advertised speeds are maximum “up to” speeds and can vary due to Wi-Fi range, number of connected devices, and network conditions. For persistent issues, contact support.
What are your support hours?
Monday–Saturday 9:00 AM – 9:00 PM and Sunday 10:00 AM – 6:00 PM. An emergency support line is available for existing customers.
Cancellation
How do I cancel my service?
Contact our helpline or email us with your account details. Cancellation takes effect at the end of your current paid billing cycle, and any Company-owned equipment must be returned.
Still need help?
Call our helpline at 0459 232525, sales at 0306 1236555, or email noc@badarnetworks.online. Our team is happy to assist.
