Last updated: August 2026
Badar Enterprises Cable Network (Private) Limited (“we”, “us”, “our”, or “the Company”) is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains what information we collect, how we use and store it, and the choices you have. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
To provide internet and cable services and to process payments, we may collect the following information:
- Identity information: full name, CNIC number, and proof of identity as required by law for service registration.
- Contact information: postal address, installation address, phone number, and email address.
- Account information: username, service package, billing history, and payment records.
- Technical information: equipment (ONT/router) identifiers, MAC address, IP address assigned to your connection, and connection usage data needed to operate the network.
- Payment information: when you pay online, transaction details are processed securely through our authorized payment gateway partner. We do not store your full card or wallet credentials on our servers.
2. How We Use Your Information
We use the information we collect to:
- Register, activate, and manage your internet and cable connection;
- Generate invoices, process payments, and maintain billing records;
- Provide technical support and respond to complaints;
- Maintain network security and prevent misuse or fraud;
- Comply with applicable laws and regulatory requirements, including those of the Pakistan Telecommunication Authority (PTA);
- Send service-related notifications such as payment reminders, outage alerts, and package information.
3. How We Store and Protect Your Data
Your personal data is stored on secure systems with restricted access. We apply reasonable technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. Payment transactions are handled through PCI-compliant, bank-authorized payment gateways over encrypted connections.
4. Sharing of Information
We do not sell or rent your personal data. We may share information only:
- With authorized payment gateway providers to process your payments;
- With regulatory or law-enforcement authorities when required by law;
- With service partners strictly for the purpose of delivering and supporting your connection, under confidentiality obligations.
5. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period afterwards as required to comply with legal, regulatory, tax, and record-keeping obligations.
6. Your Rights
You may request access to the personal information we hold about you, ask for corrections to inaccurate data, or request deletion where permitted by law. To make a request, contact us using the details on our Contact Us page.
7. Cookies
Our website may use cookies to improve your browsing experience and to keep you signed in to the customer portal. You can control cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Badar Enterprises Cable Network (Private) Limited
Badar Plaza, Committee Chowk, Mianwali, Punjab, Pakistan — 42200
Phone: 0306 1236555 | Helpline: 0459 232525
Email: noc@badarnetworks.online
